Solace is a companion for grief. This page explains what it is not, what happens to what you write, and who to call if you are in danger.
What Solace is not
Solace is not a counsellor, therapist, doctor, social worker or emergency service. It does not diagnose conditions, interpret symptoms, recommend or discuss medication, and it does not give medical, legal or financial instructions. If you need a diagnosis or treatment, please see a qualified clinician.
If you are in danger
Please contact a person immediately. These lines are available to anyone in Namibia.
10111 — NamPol emergency. Namibian Police, day or night.
Conversations belong to your account alone. Database access rules restrict every message to the account that wrote it, and Everlasting Legacy staff do not read them. They are never used for advertising or sold to anyone.
How long they are kept
A conversation stays in your account until you delete it. You can delete any conversation from the Solace screen at any time, and deletion removes its messages as well. If you close your account, your conversations are removed with it.
Age
Solace is intended for people aged 18 and over. Younger people are warmly encouraged to speak to a trusted adult, or to call LifeLine/ChildLine Namibia on 116 or 106.